Safety & Security

Frequently Asked Questions on Safety

January 29, 2019

What is in-ride insurance?In-ride insurance, also called Personal Accident Insurance, is a ‘pay and claim’ insurance policy which covers individuals (passengers and Captains) in the case of death or serious injury. The policy covers medical expenses incurred as a result...

Safety & Security

Careem Location Sharing for added safety and security

January 15, 2019

Careem Location Sharing is one of the key safety features on the Careem App – it enables you to share your in-journey location with someone. You can activate this service once a Captain has been assigned for your ride. Once...

Lost & Found

January 13, 2019

Lost something? The quickest and easiest thing to do is contact your Captain as soon as possible. If your item is in the vehicle, you can directly arrange for your Captain to return it to you. Please note that as...

global in-ride insurance

Safety measures for Captains

January 13, 2019

BEFORE THE RIDE All customers must create profiles with Careem before being able to request a ride. Customer ratings are available to give you peace of mind. We geofence dangerous areas, which ensures that you are not picking up or...

Safety measures for Customers

January 13, 2019

BEFORE YOUR RIDE Our Captains go through a rigorous screening process and background check. Before your Captain arrives, we send you their details, which include your Captain’s photo, name, rating, vehicle type, and plate number. Captains attend mandatory training sessions...

Mudassir careem

An oral history of Careem’s launch

August 29, 2018

One of the things Careem aims to do is to inspire other tech start-ups in the region. So, we thought it might be nice to show that while Careem is now a large tech company, its origins were humble and in...

Captains in Pakistan

We’ve helped over 3,000 Captains in Pakistan become car owners… here’s how we did it.

August 9, 2018

Captains are the lifeblood of Careem. When we started Careem just over six years ago we did so with only 25 Captains in Dubai – soon we will have a million Captains in over 100 cities in 14 countries. Careem...

Careem app

Why the Careem app is more than just a tool for ride hailing

August 2, 2018

You know the Careem app. And in the last six years at Careem we have built a large ride-hailing business, but what we’ve really built is a large Internet business. Careem is a tech company first and foremost, and in...

Careem's growth

How Careem’s growth is driving affordability and choice… and we are only one percent there

July 29, 2018

Careem’s growth and the idea of what we provide can differ depending on who you are and where you live. For some people in a place like Dubai, Careem might be the Lexus you book to take you to the...