Careem is here for you

We understand that you’re likely to be having some challenges to your daily routine right now as a result of the COVID-19 situation. We get that and want you to know Careem’s here for you and geared up to help you in any way we can.

The safety and well-being of all those who use Careem is a top priority for us and we want to tell you about the things we are doing to make your life easier and help keep our communities safe.

To inform our decisions, Careem’s COVID-19 Response Team is closely monitoring the World Health Organisation (WHO), the Centres for Disease Control and Prevention (CDC), and local health agencies for the latest developments. We’re also following the guidance of local government and public health officials in each of our markets.

For information on the protective measures you can take against coronavirus, please visit the WHO website

Keeping clean

We are working around the clock to ensure that our captains keep their vehicles at the highest levels of cleanliness.  We’ve advised all captains to regularly use hand sanitisers, clean wipes and disinfectants between rides to make sure germs don’t spread.  Careem NOW teams are also working closely with our restaurant partners to ensure they are up to date with the latest health and safety regulations.

 

Minimising contact

In order to protect you and our captains, we ask you to be mindful of your own personal hygiene and ensure you avoid physical contact with our captains.

Using the notes feature in our app to communicate specific requests to the captain is a great way to maintain social distance. Messages could be “please leave my order at the door” or “ring my doorbell and leave my order in the lobby.” 

Another practical way of doing this is by using the cashless payment options as much as possible through the Careem wallet or your credit card.  

Protecting the wider community 

Careem’s COVID-19 Response Team is in contact with public health authorities and local governments to offer transport and logistics assistance to support their response to the pandemic. 

Through working with local authorities, we may be forced to temporarily suspend the accounts of captains or customers that have contracted or been exposed to COVID-19. 

 

Being community minded

At difficult times like this, it’s super important for us all to put our communities and others before self. Be mindful of the needs of others and above all, respect those that are providing the essential services we need to live our daily lives. 

 

We’re here for you

Our Customer Care team is there for you if you have any specific concerns or questions. Just go to the help section on the App and contact us.

Thank you for your cooperation and support in keeping us safe, together we can help our communities to get through this difficult time.