Safety measures for Captains

BEFORE THE RIDE

  • All customers must create profiles with Careem before being able to request a ride.
  • Customer ratings are available to give you peace of mind.
  • We geofence dangerous areas, which ensures that you are not picking up or dropping off a customer in these areas.

DURING THE RIDE

  • Got an issue? Need help? We have dedicated, multilingual Captain support lines which are accessible during your ride
  • All safety-related issues are managed within our dedicated Safety & Security Operations Centre (SSOC) which is available 24/7.
  • We are rolling out an in-app alert button as an additional security feature.  In emergency situations like automobile collisions or medical issues, pressing the button will take you straight to our SSOC team.
  • Our Captains (including bikes) are covered by our life/injury insurance when in-ride [visit our FAQ page for more information on our in-ride insurance. This coverage is not available in all markets].
  • Our in-house navigation platform provides you with step-by-step directions as to how to get to your destination, allowing you to focus less on directions and more on getting there safely.

AFTER THE RIDE & OTHER MEASURES

  • Our team of dedicated professionals, from the Safety & Security team to our SSOC specialists, is here to make sure our Customers and Captains have as safe and pleasant experience as possible.
  • Helping to keep our communities safe, we actively support law enforcement agencies with basic trip information when formally requested.
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