Careem for Business – Corporate Account – Terms and Conditions
1 Contractual Relationship
Please read these terms and conditions (“Terms and Conditions”) carefully. These Terms and Conditions, together with the Enrollment Form (defined below) constitute a legally binding agreement (“Agreement”) between the corporate legal entity (the “Company”) and the Careem legal entity stated in the Enrollment Form (“Careem”). For the purposes of this Agreement, references to “Affiliates” includes Careem’s administrators, successors-in-interest, assigns and affiliates.
This Agreement sets out the terms under which the Company may establish a corporate account for the Careem Services with Careem. Upon entering this Agreement, the Company will also be given login credentials and access to Careem’s online dashboard through which the Company can view data relating to past Orders (as further defined below, the “Dashboard”). Careem reserves the right to remove and update features of the Dashboard at any time.
Careem may amend these Terms and Conditions from time to time. Amendments will be effective upon Careem posting updated Terms and Conditions at this location. The Company’s continued access or use of the Careem Platform (defined below) after such posting constitutes the Company’s consent to be bound by these Terms and Conditions as amended.
2 Definitions and Interpretation
2.1 Definitions. In these Agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:
“Administrator” means the Company’s designated representative authorised to manage the Corporate Account, access the Dashboard and place Orders on behalf of End Users;
“Affiliate” means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such entity. For the purposes of this definition, “control” means the direct or indirect ownership of more than 50% of the voting interests or the power to direct the management and policies of an entity, whether through ownership, contract, or otherwise;
“Applicable Law” means all applicable laws, regulations, statutes, and legal requirements relevant to the Careem Services, Careem Platform or this Agreement, as amended from time to time;
“Associates” means a Party’s employees, officers, agents, sub-contractors, advisors and/or authorised representatives;
“Business Day” means any day other than a weekend, official public holiday or a day when banks are closed for business in the Territory;
“Careem Affiliate” means an Affiliate of Careem or Careem Networks FZ-LLC;
“Careem App” means the mobile and web application developed or licensed and operated by Careem and/or Careem Affiliates through which one can place Orders for a broad range of services, including but not limited to (i) transportation services; (ii) on-demand delivery of food, grocery and other goods and services; (iii) on-demand logistics services; and (iv) electronic payment services;
“Careem Platform” means the technology platform developed or licensed by and operated by Careem and/or Careem Affiliates, including but not limited to the Careem App, Careem contact centre and Dashboard;
“Careem Services” means the services made available through the Careem Platform, including access to the Careem Platform itself and the fulfilment of Orders;
“Charges” means the amount incurred by the Company for the supply of the Careem Services, including any applicable tolls, foreign transaction fees, taxes and any other fees or charges that may be due for a particular use of the Careem Services, as may be amended from time to time;
“Claim” means any judgment, action, claim, arbitration, proceeding, suit, threat of claim, notice of intent to file claim or demand of any nature howsoever arising and whether present or future, fixed or unascertained, actual or contingent whether at law, in equity, under statute or otherwise made or brought by or against any Party at any time;
“Confidential Information” means this Agreement and all information of any nature which a Party may have or acquire before or after the date of this Agreement, however conveyed (whether in writing, verbally or by any other means) which relates to the business, financial performance, technology, operations, price lists, customers, users, suppliers, Associates or a third party provider of a Party and its Affiliates (whether or not designated as Confidential Information by the disclosing Party) and all information designated as confidential or which ought reasonably considered to be confidential. For avoidance of doubt, this includes Dashboard Data;
“Corporate Account” means the account established by the Company under this Agreement to access and use Careem Services via the Careem Platform;
“Dashboard” means the interface made available by Careem through the Corporate Account, which displays relevant data including Orders, Charges, and usage history;
“Dashboard Data” means the information available on the Dashboard, including Order history, Charges and statements of account;
“Data Security Incident” or “Incident” any suspected or actual security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed;
“Direct Loss” means any loss, expense, claim, penalty expenses or equivalent which is suffered, as may directly arise as a result of one Party’s actions or inactions in respect of their obligations under this Agreement;
“Dispute” means any dispute, question or difference of opinion between the Company and Careem arising out of or in connection with this Agreement;
“Dispute Notice” means a written notice by a Party specifying the existence of a Dispute under or in connection with this Agreement and calling for its resolution;
“Effective Date” means the date of the Enrollment Form;
“End Users” means individuals that make use of the Careem Services through the Company’s Corporate Account;
“Enrollment Form” means the enrollment form signed by the Company pursuant to which the Company agrees to be bound by the terms of this Agreement;
“Force Majeure Event” means any event or occurrence which prevents a Party from performing any or all of its obligations under this Agreement and which arises from, or is attributable to acts, events, omissions or accidents which are unforeseeable and beyond the reasonable control of the Party so prevented or affected and may include governmental acts or requirements, regulatory changes/actions, war, fire, flood, explosion, terrorism, hackers, cyber-attacks, embargos, epidemics, pandemics, strikes or other labour disputes, unavailability of materials and/or components, or civil commotion;
“Good Industry Practice” means the standard of care, skill, and diligence expected of a competent and experienced supplier in similar circumstances;
“Indemnify” means the indemnification and holding harmless of one Party by the other against any Direct Losses, damages and Claims, of whatsoever nature, which the indemnified party may suffer, incur or sustain arising;
“Indirect Loss” means all indirect loss of profit, loss of use, loss of revenue, loss of contracts, increased costs and expenses and all indirect, consequential or special loss or damage arising out of or in connection with this Agreement whether or not the possibility of such damage could have been reasonably foreseen;
“Intellectual Property Rights” means patents, inventions (whether patentable or not), copyrights, moral rights, design rights, trademarks, trade names, business names, service marks, brands, logos, service names, trade secrets, know-how, domain names, database rights and any other intellectual property or proprietary rights (whether registered or unregistered and whether in electronic form or otherwise) including rights in computer software, data, and all registrations and applications to register any of the aforesaid items, rights in the nature of unfair competition rights and rights to sue for passing off;
“Mandatory Disclosure” means any announcement or disclosure of Confidential Information that a Party is required to make under Applicable Law or as otherwise required by any order of a court of competent jurisdiction;
“Order(s)” means any request made via the Careem Platform by the Company, an Administrator or an End User for the fulfilment of Careem Services;
“Party” means the Company or Careem individually and together, they are referred to as the “Parties”;
“Personal Data” means “personal data”, “personal information” or equivalents as defined in applicable data protection laws. In the absence of applicable data protection laws, “Personal Data” shall mean any information relating, directly or indirectly, to an identified or identifiable natural person;
“Processing” means collecting, holding, using, transferring, destroying and any other dealing in connection with Personal Data;
“Term” has the meaning given to it in clause 3.1 of these Terms and Conditions;
“Termination Notice” has the meaning given to it in clause 3.2 of these Terms and Conditions;
“Territory” means the place where the Careem entity specified in the Enrollment Form is incorporated;
“Third Party Service Provider” means a third party contractor who is authorised by Careem to carry out the delivery of Orders to the Company and its End Users under this Agreement, and who is validly registered on the Careem Platform; and
“VAT” means value added, consumption, goods and services sales, uses and similar taxes in the Territory.
2.2 Interpretation. In this Agreement, the following rules of interpretation shall apply:
2.2.1 any reference to a Party shall be construed to include its successors and permitted assigns or transferees;
2.2.2 use of the masculine pronoun shall be deemed to include usage of all other pronouns where appropriate;
2.2.3 any reference to day or daily shall be construed as a reference to a Gregorian calendar day;
2.2.4 the words including and include shall be construed without limitation;
2.2.5 a reference to writing or written includes email;
2.2.6 reference to the singular includes the plural, and a reference to the plural includes the singular;
2.2.7 references to this Agreement, or any Schedule or document referred to shall be construed as a reference to it as may be varied, supplemented or novated (other than in breach of this Agreement);
2.2.8 any reference to any statute or other legislative provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation under it.
3 Term and Termination
3.1 This Agreement starts on the Effective Date and continues until terminated in accordance with its terms (the “Term”). Either Party may terminate this Agreement for convenience by giving the other Party at least thirty (30) days’ written notice.
3.2 Either Party may serve a written termination notice to terminate this Agreement with immediate effect (the “Termination Notice”) if the other Party: (i) commits one or more breaches of this Agreement that is/are not remedied within ten (10) Business Days’ of receipt of a remedial notice to do so; (ii) commits a material breach; (iii) experiences, or is reasonably likely to experience, an insolvency event or similar event; (iv) is prevented from performing its obligations as a result of a Force Majeure Event for a period exceeding twenty (20) Business Days; or (v) ceases to trade or threatens to cease trading.
3.3 Upon receipt of a Termination Notice, the Parties will immediately: (i) take all possible action to mitigate any liabilities which may arise as a result of such termination; (ii) return all Confidential Information to the Party that disclosed such Confidential Information; and (iii) in the case of Careem, if applicable, return to the Company any unutilised portion of the Security to a bank account nominated in writing by the Company subject to the terms of this Agreement.
3.4 Notwithstanding any other provision of this Agreement, where either Party terminates this Agreement, the Company shall remain liable to pay all Charges incurred up to and including the termination date, including any Charges that are included in a payment statement after termination but relate to Orders placed before termination..
3.5 The termination or expiry of this Agreement shall be without prejudice to the rights and remedies of either Party which may have accrued under this Agreement or Applicable Law.
3.6 Upon termination of this Agreement for any reason, the provisions of this Agreement which either are expressed to survive its termination or from their nature or context it is contemplated that they are to survive such termination, shall remain in full force and effect notwithstanding such termination.
4 Careem Services
4.1 During the Term, Careem will make the Careem Services available to the Company through the Careem Platform in accordance with this Agreement. These Terms apply to all Orders placed through the Corporate Account. Each End User’s use of the Careem App is also subject to Careem’s privacy notice and End User terms of use, as updated from time to time.
4.2 The Company must register for and maintain an active Corporate Account to access and use the Careem Services pursuant to this Agreement.
4.3 The Company may appoint Administrators who are authorised to manage the Corporate Account, including overseeing usage, placing Orders, and managing End User access and corresponding limits via the Dashboard.
4.4 Orders may be placed by Administrators or directly by End Users using the Careem Platform. The Company is responsible for all activity under its Corporate Account, including any Orders placed by Administrators or End Users. Careem is not responsible for unauthorised or fraudulent use unless caused by its own breach.
4.5 The Company must promptly remove or disable any Administrator or End User who is no longer authorised to access the Corporate Account, either through the Dashboard or by contacting Careem.
4.6 The Company agrees to (a) only share End User personal data with Careem in accordance with Applicable Law; (b) maintain all Dashboard login credentials secure and confidential; (c) ensure that only authorised Administrators access the Dashboard; and (d) keep all Administrator and End User details and limits accurate and updated.
5. Charges and Other Amounts
5.1 In consideration of the provision of the Careem Services by Careem, the Company agrees to pay the Charges for all Orders placed through the Company’s Corporate Account on a monthly basis.
5.2 The Charges that apply for any Orders are the amounts displayed on the Careem Platform at the time any Order is placed.
5.3 If any additional fees or commercial terms are agreed in the Enrollment Form, the Company will pay such amounts in accordance with the agreed timelines.
5.4 The Company is responsible for all Charges incurred through its Corporate Account, including those resulting from Orders placed by Administrators or End Users, whether or not such Orders were expressly authorised by the Company
6 Orders and Order Cancellations
6.1 Once an Order is confirmed in the Careem App, it cannot be changed or cancelled unless expressly permitted by the Careem App or Careem’s policies at the time of the Order. The Company remains liable for Charges associated with confirmed Orders.
6.2 Upon completion of an Order, Careem shall send a tax invoice, for Careem’s Services only, to the Administrator or End User (as applicable) who has placed the Order to the email address provided by the Administrator or End User who has placed the Order. The Company is responsible for retrieving and maintaining any required copies of such tax invoices.
7 Payment Terms
7.1 Careem will issue a payment statement to the Company at the end of each calendar month. The Company may dispute any Charges in good faith within five (5) days of the payment statement date. If Careem agrees with the Company’s dispute, it will issue a tax credit note or a revised payment statement, as applicable.
7.2 All undisputed Charges must be paid within thirty (30) days of the payment statement date. Careem may suspend or terminate the Corporate Account if payment is not received within this period.
7.3 Late payments will incur interest at a rate of 3% per month, or the maximum rate permitted by Applicable Law (if lower), calculated from the due date until the date of payment.
7.4 Unless otherwise stated on a payment statement or similar document, any Charges payable to Careem as collection agent for the Third Party Service Provider by the Company shall be inclusive of VAT, and/or any other taxes, levies, or duties imposed by taxing authorities, and the Company will be responsible for payment of all such taxes, levies, or duties (excluding taxes based on Careem’s income), even if such amounts are not listed on a payment statement at the time the Company is billed for any Charges/income payable to Careem (as collection agent for the Third Party Service Providers) with respect to which the taxes are due. Where VAT (and/or any other taxes, levies, or duties imposed by taxing authorities), is implemented or determined to be applicable in the future, the Company shall bear the cost of any such payments.
7.5 Careem may set off or withhold any amounts owed to it by the Company under this Agreement or any other agreement or arrangement between Careem (or any Careem Affiliate) and the Company (or any of its Affiliates) against any amount payable by Careem to the Company or its Affiliates, whether under this Agreement or otherwise.
8 Indemnified Matters
8.1 Each Party shall Indemnify the other in respect of any negligent act or omission or willful misconduct by it in connection with this Agreement.
8.2 In addition, the Company will indemnify Careem and its Affiliates for: (i) any failure to pay Charges or other amounts under this Agreement; (ii) any use of the Corporate Account, Careem Platform, or Careem Services by Administrators or End Users; and (iii) any unauthorised access, use, or disclosure of Dashboard Data caused by the Company.
8.3 Each indemnity in this Agreement is a continuing obligation separate and independent from each Party’s other obligations.
8.4 A Party’s indemnity obligation does not apply to the extent the claim or loss is caused by the other Party’s own negligence, misconduct, or fraud.
9 Liability
9.1 Liability not limited. Nothing in this Agreement shall exclude or limit either Party’s liability to the other in relation to: (i) death or personal injury caused by negligence or wilful or reckless misconduct of that Party; (ii) any fraud or fraudulent misrepresentation of that Party; and/or (iii) any liability which cannot be lawfully excluded by that Party.
9.2 Indirect Loss. Neither Party will be liable for any indirect or consequential loss, including loss of profit, revenue, goodwill, or anticipated savings.
9.3 Cap on Liability. Excluding any payment obligations of the Company relating to the Charges and any liability on either Party arising pursuant to Clause 8.1, Careem’s total liability under this Agreement shall be limited to US$3,000.
9.4 Disclaimer of Liability. The Careem Platform, App, and Dashboard are provided on an “as is” and “as available” basis. While Careem aims to ensure a reliable and secure experience, it does not guarantee that access will be uninterrupted or error-free. Unless otherwise stated, Careem may act as either the service provider or a facilitator of services offered by independent third parties, such as delivery, transport, or food providers. Careem disclaims all warranties not expressly set out in this Agreement, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by Applicable Law. The Company is responsible for all use of the Careem Services through its Corporate Account, including by its Administrators, End Users, Affiliates, or authorised representatives, and bears the associated risks, except where such risks arise from Careem’s breach of this Agreement.
10 Force Majeure
10.1 Neither Party will be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by a Force Majeure Event, provided that this does not apply to the Company’s obligation to pay Charges incurred prior to or during the Force Majeure Event.
10.2 The affected Party must notify the other Party promptly upon becoming aware of a Force Majeure Event and must use reasonable efforts to minimise its impact.
10.3 Where a Force Majeure Event lasts for more than thirty (30) Business Days then the non-impacted Party may terminate this Agreement by providing the other Party written notice.
11 Intellectual Property Rights
11.1 All Intellectual Property Rights in the Careem Platform, Dashboard, Careem Services, and any related materials, data, or documentation are and will remain the property of Careem and its Affiliates and/or their licensors.
11.2 Where agreed in writing, Careem grants the Company a limited, non-exclusive, non-transferable right to use Careem’s name, logos, or other trademarks for the sole purpose of promoting access to the Careem Services. Any such use must comply with Careem’s brand guidelines and be pre-approved in writing.
11.3 The Company must not (and must ensure that its Administrators and End Users do not): (a) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms of the Careem Platform, the Dashboard and/or the Careem Services; (b) sublicense, sell, or share access to the Careem Platform with unauthorised third parties; and/or (c) modify or mark up Charges applied through the Careem Platform.
12 Confidentiality and Data Security
12.1 Each Party must keep the other Party’s Confidential Information confidential and use it only as required to perform its obligations under this Agreement.
12.2 A Party may disclose Confidential Information only: (i) to its employees, Affiliates, or advisors on a need-to-know basis and subject to confidentiality obligations; or (ii) as required by Applicable Law, Mandatory Disclosure or a court of competent jurisdiction, in which case it must notify the other Party (where permitted by law) in advance.
12.3 The Company must: (i) use Dashboard Data only to review Orders and manage billing; (ii) implement appropriate technical and organisational measures to safeguard Dashboard Data and other personal data shared with Careem, and restrict access to authorised users only; and (iii) promptly notify Careem in writing of any suspected or actual Data Security Incident, take reasonable steps to contain and mitigate it, and cooperate with Careem by sharing relevant information, including any correspondence from supervisory authorities or details of affected data subjects, incident duration, and consequences.
12.4 The Company must ensure that all login credentials provided to Administrators or End Users for access to the Dashboard are kept secure and confidential, and must notify Careem immediately in the event of any actual or suspected compromise.
12.5 Neither Party may issue public statements, press releases, or announcements about this Agreement without the other Party’s prior written consent, unless required by Applicable Law.
13 Disputes and Arbitration
For any Territory other than those explicitly listed addressed below, the following provision shall apply:
13.1 If there is a Dispute (or a payment statement subject to a Dispute cannot be resolved first by reference to Clause 7) a Party may give to the other Party a Dispute Notice. If the Dispute is not resolved within ten (10) Business Days after a Dispute Notice is given to the other Party, each Party must nominate one representative from its senior management to resolve the Dispute. If the Dispute is not resolved within thirty (30) Business Days of the Dispute being referred to senior management, then either Party may refer the Dispute to be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said rules. The seat or legal place of the arbitration shall be Dubai, United Arab Emirates. The language of the arbitration shall be English. Unless otherwise determined by the arbitrator, each Party to the Dispute shall bear all of its own costs incurred in connection with the arbitration and each Party to the Dispute shall contribute equally towards the fees and other costs of the arbitrator.
Where the Territory is Kingdom of Saudi Arabia, the following provision shall apply:
13.1 Any Dispute arising out of, relating to or in connection with this Agreement, including any question regarding its formation, existence, validity, enforceability, performance, interpretation, breach or termination, shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said Rules. The seat or legal place of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The language of the arbitration shall be English. Unless otherwise determined by the arbitrator, each Party to the Dispute shall bear all of its own costs incurred in connection with the arbitration and each Party to the Dispute shall contribute equally towards the fees and other costs of the arbitrator.
Where the Territory is Jordan, the following provision shall apply:
13.1 Any Dispute arising out of, relating to or in connection with this Agreement, including any question regarding its formation, existence, validity, enforceability, performance, interpretation, breach or termination, shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said Rules. The seat or legal place of arbitration shall be Amman, Jordan. The language of the arbitration shall be English. Unless otherwise determined by the arbitrator, each Party to the Dispute shall bear all of its own costs incurred in connection with the arbitration and each Party to the Dispute shall contribute equally towards the fees and other costs of the arbitrator.
13.2 During the existence of any Dispute, each Party shall (and shall procure that its personnel shall): (i) continue to perform all of its obligations under this Agreement without prejudice to its position in respect of such Dispute, unless the Parties otherwise agree; and (ii) act in good faith and in a fair and equitable manner in accordance with Good Industry Practice with a view to resolving the Dispute without the requirement for formal proceedings.
13.3 Nothing in this clause prevents a Party from seeking any urgent interlocutory relief which may be required in relation to this Agreement.
14 General Provisions
14.1 Reputation. Neither Party will engage in any activity likely to damage the other Party’s name or reputation.
14.2 Relationship between the Parties. Careem and the Company are independent parties. Nothing in this Agreement creates a partnership, agency, joint venture, employment, or franchise relationship. Neither Party may bind or represent the other.
14.3 Sub-contracting. Careem may sub-contract any of its obligations under this Agreement at any time.
14.4 Change of Control. The Company shall promptly notify Careem in writing if it undergoes or is likely to undergo a change in control.
14.5 Rights of Third Parties. This Agreement does not create any rights which are enforceable by any person who is not a Party to this Agreement.
14.6 Entire Agreement. This Agreement constitutes the entire agreement between the Parties and overrides all prior agreements, representations, or understandings, whether written or oral, relating to its subject matter. In the event of any conflict between this Agreement and Careem’s general terms of use or privacy notice, this Agreement prevails. Each Party confirms that it has not relied on any representation not expressly set out in this Agreement.
14.7 Waivers. A failure or delay by either Party to exercise any right or remedy under this Agreement will not constitute a waiver of that right or remedy.
14.8 Severability and Illegality. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the parties will negotiate in good faith to modify it to the extent necessary to make it valid. If modification is not possible, the provision will be deemed deleted. This will not affect the validity of the rest of the Agreement.
14.9 Notices. Notices under this Agreement must be in writing. Notices to Careem must be sent by email to [email protected], and notices to the Company must be sent to the email address specified in the Enrollment Form. Notices are deemed received one (1) Business Day after transmission, unless sent after 5pm or on a non-Business Day, in which case they are deemed received the next Business Day. Notices in legal proceedings must be sent by registered mail.
14.10 Governing Language. This Agreement is written in English. The English version prevails over any translation. All communications and documents must be in English or accompanied by a certified English translation.
14.11 Cumulative Rights. Unless otherwise stated, the rights and remedies of a Party under this Agreement do not exclude any other right or remedy provided by Applicable Law.
14.12 Assignment. The Company shall not assign, transfer, mortgage, charge, sub-contract, declare a trust over or deal any other manner with any of its rights or obligations under this Agreement without Careem’s prior written consent. Any attempted assignment in violation of this clause shall be null and void. Careem may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights and obligations under this Agreement to any Careem Affiliate or third party without the need for consent of the Company. In connection with any transfer, such transfer shall be effective and Careem shall be released and discharged from all of its obligations under this Agreement upon Careem giving notice thereof to the Company.
